REFUND & RETURNS POLICY

We stand by the quality of every HydroJug product and want you to love your purchase. If something isn’t right, our team will make it right — quickly and hassle-free.

1. Return Eligibility

• Returns accepted within 30 days of delivery.
• Items must be unused, unwashed, and in original packaging.
• Proof of purchase (receipt or order number) required.

2. How to Start a Return

Email returns@thehyydrrojug.com with your order number and reason for return. Once approved, we’ll send you a prepaid shipping label and instructions.

3. Refunds

Refunds will be processed to your original payment method within 5–10 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact support@thehyydrrojug.com within 7 days of delivery. We’ll replace or refund it immediately.

5. Final Sale Items

Certain limited-edition or clearance items may be marked as “Final Sale” and cannot be returned or exchanged.

Your satisfaction means everything to us. Thank you for choosing The HydroJug — where performance, sustainability, and hydration come together.